Refund Policy

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

1. Introduction

At Anthony's Coal Fired Pizza, we are deeply committed to delivering an exceptional dining and ordering experience to every customer. We take pride in the quality of our coal-fired pizzas, wings, and other menu items. We understand, however, that there are occasions when an order may not meet your expectations, or circumstances may require a cancellation or refund.

This Refund Policy has been established to ensure a fair, transparent, and consistent process for all customers seeking a refund, replacement, or exchange. Our policy complies with applicable United States consumer protection laws, including guidelines enforced by the Federal Trade Commission (FTC) under the FTC Act.

If you have any questions about this policy, please do not hesitate to contact us directly at [email protected].

2. Eligibility Conditions for Refunds

We want every customer to be satisfied with their order. Refunds may be issued under the following eligible conditions:

• Incorrect Order: You received an item that is different from what you ordered (e.g., wrong toppings, wrong size, wrong menu item).
• Missing Items: One or more items from your order were missing upon delivery or pickup.
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, or otherwise not fit for consumption at the time of delivery or pickup.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Order Not Fulfilled: Your order was accepted but not prepared or delivered within a reasonable timeframe, and you did not receive your items.
• Allergen Concerns: You notified us of a specific food allergy at the time of ordering, and the item delivered contained that allergen contrary to your instructions.

To be eligible for a refund, the request must be submitted within the applicable timeframe described in Section 3, and you may be required to provide evidence such as photos of the food item in question.

3. Timeframes for Refund Requests

Refund requests must be submitted within the following timeframes to be considered valid:

Requests submitted outside of these timeframes may not be honored. We strongly encourage customers to inspect their orders promptly upon receipt and contact us as soon as an issue is identified.

4. Non-Refundable Items and Situations

While we strive to accommodate all reasonable refund requests, certain items and circumstances are not eligible for a refund:

• Change of Mind: Refunds will not be issued simply because you changed your mind after the order was prepared or delivered.
• Consumed Food: Items that have been substantially consumed (more than 50% eaten) are not eligible for a refund, unless a quality or safety issue is identified.
• Customized Orders: Items that were made to your specific customization instructions are non-refundable unless there is a preparation error on our part.
• Promotional or Discounted Items: Items purchased at a steep discount through a limited-time promotion may be non-refundable; any restrictions will be clearly noted at the time of purchase.
• Third-Party Delivery Platform Orders: Orders placed through third-party platforms (e.g., DoorDash, Uber Eats, Grubhub) are subject to those platforms' refund policies. Please contact the relevant platform directly for disputes arising from third-party deliveries.
• Gift Cards: Purchases of gift cards or store credits are final and non-refundable, except as required by applicable state law.
• Expired or Late Complaints: Complaints submitted beyond the applicable timeframe stated in Section 3 will not be eligible for a refund.

5. How to Request a Refund (Step-by-Step)

To request a refund, please follow the steps outlined below:

1. Step 1 – Gather Your Information: Before contacting us, have the following ready:
   • Your full name and contact information
   • Order number or receipt
   • Date and time of your order
   • Description of the issue
   • Photos or video evidence (if applicable, especially for food quality or incorrect order claims)
2. Step 2 – Contact Us: Reach out to our customer support team through one of the following channels:
   • Email: [email protected]
   • Website: anthony-cfpizza.click
3. Step 3 – Submit Your Request: Clearly describe the issue and include all supporting documentation. Your request should include a statement of whether you are seeking a refund, a replacement, or store credit.
4. Step 4 – Review Process: Our team will review your request and may follow up with additional questions or request further evidence. We aim to acknowledge all refund requests within 1–2 business days.
5. Step 5 – Resolution: Once reviewed, we will notify you of the outcome via email. If your refund is approved, we will process it according to the timelines described in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your refund will depend on your original payment method:

Please note that while we process refunds promptly on our end, your bank or financial institution may take additional time to reflect the credit in your account. We recommend contacting your bank if the refund does not appear within the stated timeframe after our approval.

7. Partial Refunds

In some cases, a partial refund may be issued instead of a full refund. Partial refunds may apply under the following circumstances:

• Only a portion of your order had an issue (e.g., one item was incorrect out of a multi-item order).
• The food was partially consumed before the quality issue was discovered.
• The order was late but was eventually delivered, and a full refund is not warranted.
• A promotional discount was applied to the original order, and only the discounted value of the affected item is refundable.
• Delivery fees may be excluded from the refund if the delivery itself was completed successfully and the issue pertains only to the food items.

The amount of any partial refund will be determined on a case-by-case basis by our customer service team. We are committed to being fair and reasonable in all partial refund determinations.

8. Exchange Policy

In many situations, particularly those involving incorrect or unsatisfactory food items, we may offer an exchange or replacement rather than a monetary refund. Our exchange policy works as follows:

• Incorrect Items: If you received the wrong item, we will offer to replace it with the correct item at no additional charge, subject to availability.
• Quality Issues: If your food did not meet our quality standards (e.g., undercooked pizza, cold wings), we will remake the item and have it ready for pickup or delivery as quickly as possible.
• Timing: Exchange requests must be made within the applicable timeframes stated in Section 3.
• Dine-In Exchanges: For dine-in customers, please notify your server immediately. Our kitchen team will prioritize your replacement order.

We believe that offering a replacement is often the fastest way to resolve a situation and ensure you enjoy a great meal. However, if an exchange is not feasible or preferred, a refund will be processed per this policy.

9. Cancellation Policy

We understand that plans can change. Please review our cancellation policy below:

9.1 Online and Phone Orders

• Orders may be cancelled for a full refund if the cancellation request is made within 5 minutes of placing the order and before the kitchen has begun preparing it.
• If more than 5 minutes have passed or the kitchen has already started preparation, a cancellation may not be possible. In such cases, you may receive store credit or a partial refund at our discretion.
• To cancel, contact us immediately via email at [email protected] or call us directly.

9.2 Catering and Large Group Orders

• Catering orders or large group orders (typically 10 or more people) require a minimum of 48 hours' notice for cancellation to receive a full refund.
• Cancellations made between 24 and 48 hours before the event may be subject to a cancellation fee of up to 25% of the total order value.
• Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the total order value, as ingredients and labor will have already been committed.

9.3 Scheduled Future Orders

If you placed a scheduled order for a future date, you may cancel for a full refund up to 2 hours before the scheduled preparation time.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, or if a dispute arises regarding any transaction with Anthony's Coal Fired Pizza, we encourage the following resolution process:

10.1 Internal Escalation

If your initial refund request was not resolved to your satisfaction, you may escalate the matter by emailing [email protected] with the subject line "Refund Dispute – Escalation." Please include your original request details and the reason for your dissatisfaction. A senior team member will review your case within 3 business days and provide a final determination.

10.2 Chargeback Rights

As a customer in the United States, you have the right to dispute a charge with your credit or debit card issuer if you believe you were charged incorrectly or if a transaction was unauthorized. We encourage customers to contact us first before initiating a chargeback, as we are committed to resolving issues promptly and fairly.

10.3 FTC and Consumer Protection Agencies

If you believe that Anthony's Coal Fired Pizza has engaged in unfair or deceptive trade practices, you may file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or your state's Attorney General's consumer protection office.

10.4 Informal Mediation

For disputes that cannot be resolved through internal escalation, both parties agree to first attempt resolution through informal mediation before pursuing any formal legal action. Mediation shall be conducted in the United States in accordance with applicable rules.

11. Special Circumstances

We recognize that unusual or extraordinary circumstances may arise. In the event of:

• Food Safety Concerns: If you believe that consuming our food caused a foodborne illness, please contact us immediately and seek appropriate medical attention. We take all food safety concerns extremely seriously and will investigate promptly.
• Natural Disasters or Force Majeure: In cases where delivery is impossible or significantly delayed due to circumstances beyond our control (severe weather, natural disasters, etc.), we will work with customers on a case-by-case basis to provide a fair resolution.
• System Errors: If a technical error on our website or payment system caused an unintended charge or duplicate order, we will correct the issue with a full refund as a priority.

12. Policy Amendments

Anthony's Coal Fired Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at anthony-cfpizza.click with a revised effective date. Your continued use of our services following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Information

For all refund requests, cancellations, exchanges, or questions about this policy, please contact us through the following channels:

This Refund Policy was last updated on June 12, 2026. Thank you for choosing Anthony's Coal Fired Pizza. We value your patronage and are committed to ensuring every experience with us is a positive one.